8415 S 36th West Ave
Tulsa, OK 74132
918-923-0187
service@frac1.com
GENERATOR MAINTENANCE PLAN AGREEMENT
Your Generac Home Standby Generator keeps the power flowing to the entire house or critical systems depending on your set up. Generators require routine maintenance, like an oil change on your car or any other ICE (internal combustion engine) and checking all electronic components. Our maintenance plans include 24/7 monitoring and will help keep your generator in peak condition for a longer service life. The monitoring will provide you the peace of mind that when the power goes out, your home standby generator will be ready. Servicing by a certified Generac technician is also required to maintain the manufacturer’s warranty and our technicians are certified.
Zone A Zone B
Standard Maintenance includes: $219 annual $249 annual
1 Annual service visit including Included
Oil, Filters, spark plugs, Firmware
Fleet Monitoring 24/7 and outage protection Included wifi reception at generator required
With phone, text and email alerts
on failures detected by FRAC 1*
Phone Services Included
Non-Warranty Parts Discount 15% off
On-Site Service Requested non-warranty $89 minimum, $79/hr additional hours
After Hours On-Site Emergency visits $169 minimum, $89/hr additional hours
Requested by Customer
Gold Maintenance includes: $399 annual $429 annual
2 Semi-Annual services visits; 1 includes Included
Oil, filters, spark plugs, Firmware
Fleet Monitoring 24/7 and outage protection Included wifi reception at generator required
With phone, text and email alerts
on failures detected by FRAC 1*
Phone Services Included
Propane Monitoring (required Propane LTE purchase) Included
All Service Parts including Batteries Included
Outage protection and priority service level Included
On-Site Service Requested non-warranty $49 minimum, $49/hr additional hours
After Hours On-Site Emergency visits $99 minimum, $89/hr additional hours
Requested by Customer
*If Wi-Fi is included with the Generator, you will have the ability to view the status (e.g., ready to run, running due to power outage, running an exercise) of the generator. As part of our Fleet, we will have the additional ability to remotely manage your generator. This includes the ability to edit the generator settings, receive notifications and view your maintenance schedule, event history, fuel level, etc. The customer is responsible for the Wi-Fi connection in their home. Older Generac models without built in Wi-Fi capabilities or those not having a strong enough Wi-Fi signal to reach their unit, can still have remote monitoring by purchasing the LTE device. The cost of the LTE is a one time purchase and will allow the customer to have monitoring capabilities with or without the maintenance contract. LTE Cell phone transponder are required for propane tanks and propane monitory is included in the gold plan.
**Warranty Services for non-maintenance customers are subject to the above fees. All Generac warranty reimbursements will be forwarded to the customer. Hourly rate begins as technician leaves facility and ends at the completion of task on site, no travel time charged for technician return.
All Warranty Work during business hours including travel and labor are included in Maintenance plan fees. For maintenance participants, labor and parts are only charged if warranty not covered by Generac.
Zone A Within 65 Miles from FRAC 1
Zone B 66 Miles and further from FRAC 1
Maintenance Procedure Checklist:
• Visual Inspection
◦ Inspect for visual damage and/or unusual wear and tear
◦ Inspect all visible fuel and electrical connections
◦ Clean debris from generator and wipe down enclosure
◦ Ensure all switches/breakers in normal operating position
• General Operation
◦ Inspect and test battery and charging system
◦ Check cold weather kit for proper operation (if applicable)
◦ Test proper startup and transfer operator function
◦ Check for any improper noises or vibrations
• Fuel
◦ Inspect and test all fuel connections
◦ Check that fuel pressure is accurate
• Electrical
◦ Check grid voltage and generator voltage output
◦ Check grid frequency and generator output frequency
◦ Ensure there are no corroded or loose connections
◦ Simulate a power outage
• Engine
◦ Change engine oil with synthetic oil per specifications
◦ Change engine oil filter
◦ Change spark plugs (with proper gap)
◦ Change air filter
◦ Confirm proper valve clearance. Adjust as necessary
• Customer Education
◦ Answer any questions about operation, maintenance, or upgrades
◦ Advise the customer on any foreseeable future preventative maintenance items, upgrades, or repairs
Name _____________________________ Phone________________________________ ☐Cell ☐Home
Address_____________________________________ City, State Zip Code_________________________
Email________________________________________________________________________________
Size_______ kw Model #_______________________ Serial # __________________________________
MAC Address:___________________________________MLG number:__________________________
We propose to service the generator listed here in under the terms of this agreement from the agreement for the period and sum indicated below.
|
Price: ☐ 1 Year Standard Maintenance Agreement including remote monitoring Zone A |
$219 |
|
☐ 1 Year Standard Maintenance Agreement including remote monitoring Zone B |
$249 |
|
☐ 1 Year Gold Maintenance Agreement including remote monitoring Zone A |
$399 |
|
☐ 1 Year Gold Maintenance Agreement WITH remote monitoring Zone B |
$429 |
|
☐ Remote monitoring of Wifi Generator, no service agreement |
$49 |
|
☐ Remote monitoring of LTE Generator, customer purchase of LTE |
$69 |
|
☐ Remote monitoring of Propane Tank ¸ |
$49 |
|
☐ Remote monitoring of Propane tank, customer purchase LTE
|
$69
_____________________________________ ____________________________________________
Customer Acceptance Signature Date Acceptance of proposal the above prices and conditions are satisfactory and are hereby accepted. You are authorized to do the work as specified. Payments will be as outlined above. TERMS: FRAC 1 Enterprises agrees to provide the maintenance services described for the period commencing upon the date of this agreement. FRAC 1 Enterprises will bill annually for the next year of service. If the invoice is not paid, the service will be terminated 30 days after the invoice. This Agreement covers only the routine maintenance services specified. All required Parts and additional labor not covered by Manufacturer’s warranty will be supplied at additional cost. All work will comply with manufacturer’s guidelines and be performed in a professional manner. Customer agrees that in no event shall FRAC 1 Enterprises be liable for indirect, consequential, special, exemplary, or incidental damages of any kind arising out of this Agreement. |